Shopping Notes

Although we make every effort to keep sufficient stock of items listed on MORR, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via email. Any changes will be reflected in your order total as well as in your shipping confirmation. We reserve the right to cancel orders.

1. It's easy to place an order with us. Log-in to your account to begin browsing our range. Once you've found the product you want, you'll need to click 'Add to basket'.
2. You'll need to enter the details manually and please confirm the quantity and amount of the goods, recipient information, shipping method. (MORR adopts the method of sending electronic invoices, so there will be no paper invoices with the goods.)
3. Check everything is correct and you're good to go. We'll send you an email as soon as the order is on its way.
4. You can keep track of your orders in 「ACCOUNT」, once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and you'll be provided with all the details you need about that order. We'll also send you a dispatch email as soon as your order is on the way.
5. You have the right to arrange a return within 7 days without giving a reason. Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken. (The cancellation period will expire after 7 days from the day on which you acquire.)

● Delivery 
Under normal circumstances, non-holiday, your order will be delivered within 24H. In the case of peak period or special situations, your order may be delayed, please kindly understand.
 After delivery, you will receive an email and SMS for the delivery tracking number. (the email will be sent to the address put down during order)
The courier company may have a delay in updating the information. Please check the courier news on the next day.
If you have any questions, please contact our customer service, thank you.

※ Special Note: On weekends or holiday breaks, if you have urgent delivery needs, please contact us at 02-2627-6558 during 09:00-18:00 between Monday to Friday.

● Delivery time
Taiwan Island: after payment delivered within two days (excluding weekends)
Offshore island: after payment delivered within five days (excluding weekends)
For overseas regions, please refer to the table below:
 Region  Shipping days
 Hongkong、Macau  7-10
 Asian Region  8-21
 Americas Region  10-30
 Europeans Region  10-18
 Africa Region  14-25                     
 Oceania Region  10-15
*Table for reference only, details can be found on the Chunghwa Post postal website.

● Delivery method
Home delivery or post office parcel

● Free shipping range
 Region  Shipping Fee(USD)  Free Shipping(USD)
 Hongkong、Macau、China   6.2  over 62
 Asian Region  19  over 83.3
 Americas Regionover   30  over 330
 Europeans Region  27  over 330
 Africa Region  30      over 330
 Oceania Region  24  over 330

After-sale service: If the product itself or the shipping process leads to defects, we offer exchanges within 7 days.