Products delivery

● Delivery 
In Taiwan, under normal circumstances, non-holiday, your order will be delivered within 24H. In the case of peak period or special situations, your order may be delayed, please kindly understand.
 After delivery, you will receive an email and SMS for the delivery tracking number. (the email will be sent to the address put down during order)
The courier company may have a delay in updating the information. Please check the courier news on the next day.
If you have any questions, please contact our customer service, thank you.

※ Special Note: On weekends or holiday breaks, if you have urgent delivery needs, please contact us at +8862-2627-6558 during 09:00-18:00 Taiwan time between Monday to Friday.


● Delivery time
Taiwan Island: after payment delivered within two days (excluding weekends)
Offshore island: after payment delivered within two to 7 days (excluding weekends)
For overseas regions, please refer to the table below:
 Region  Shipping days
 Hongkong、Macau  2-3
 Asian Region  3-5
 Americas Region  4-5
 Europeans Region  4-5
 Africa Region  5-7                     
 Oceania Region  5-7
*Table for reference only, details can be found on the Chunghwa Post postal website.

● Delivery method
Home delivery or post office parcel

● Free shipping range
Limited to Taiwan's main island (over USD40 free shipping)
other contries:
 Region  Shipping Fee(USD)  Free Shipping(USD)
 Hongkong、Macau  5  over 40
 Asian Region  19  over 70
 Americas Regionover   30  over 70
 Europeans Region  27  over 70
 Africa Region  30      over 70
 Oceania Region  24  over 70


After-sale service: If the product itself or the shipping process leads to defects, we offer exchanges within 7 days.

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